Privacy Policy

Introduction

PixelMaster Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pixelmaster.top, use our services, or engage with us.

This policy applies to all information collected by PixelMaster through our website, bistro services, catering services, and any related communications.

Data Controller Information

PixelMaster Ltd is the data controller for the personal information we collect and process. Our details are:

• Company: PixelMaster Ltd
• Registration Number: 884602
• VAT Number: IE3C56381E
• Address: Shop Street 168, Waterford, X67 7833, Ireland
• Email: privacy@pixelmaster.top
• Phone: +353 512395789

Data Collection

We collect information that you provide directly to us and information that is automatically collected when you use our website and services. The types of data we collect include:

Personal Information You Provide

• Contact details (name, email address, phone number, postal address)
• Reservation and booking information
• Dietary requirements and preferences
• Event details for catering services
• Payment information (processed securely through third-party providers)
• Feedback, reviews, and correspondence

Automatically Collected Information

• Website usage data (pages visited, time spent, click patterns)
• Device information (IP address, browser type, operating system)
• Cookies and tracking technologies data
• Location data (where consented)

How We Use Your Information

We process your personal data for various purposes based on different legal grounds. Here's how we use your information:

Service Provision

• Processing and managing reservations and bookings
• Providing bistro dining and catering services
• Communicating about your bookings and events
• Accommodating dietary requirements and special requests
• Processing payments and managing accounts

Business Operations

• Improving our services and customer experience
• Analysing website usage and performance
• Conducting market research and customer surveys
• Maintaining business records and compliance

Marketing and Communications

With your consent, we may use your data for:

• Sending promotional emails about our services and special offers
• Personalising marketing content based on your preferences
• Remarketing through Google Ads and other platforms
• Inviting you to events or special dining experiences

Cookies and Tracking Technologies

We use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please see our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract: To fulfil our contractual obligations when you book our services
• Legitimate Interest: For business operations, service improvement, and direct marketing to existing customers
• Consent: For marketing communications, certain cookies, and optional data processing
• Legal Obligation: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following circumstances:

• With service providers who assist us in business operations (payment processors, booking systems, email services)
• With suppliers and vendors necessary for event catering services
• When required by law or to protect our legal rights
• In connection with a business transfer or acquisition (with appropriate safeguards)
• With your explicit consent for specific purposes

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

• Booking and service records: 3 years after the last service date
• Marketing communications: Until you unsubscribe or withdraw consent
• Financial records: 7 years as required by Irish law
• Website analytics data: 26 months (Google Analytics default)
• CCTV footage (if applicable): 30 days unless required for security purposes

After the retention period expires, we securely delete or anonymise your personal data.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interest or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing at any time

To exercise these rights, please contact us at privacy@pixelmaster.top or +353 512395789.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure payment processing through certified providers
• Regular backup and recovery procedures

International Data Transfers

Some of our service providers may be located outside the European Economic Area (EEA). When we transfer your personal data outside the EEA, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for certain countries
• Binding Corporate Rules where applicable
• Your explicit consent for specific transfers

Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Complaints

If you believe we have not handled your personal data in accordance with this policy or applicable data protection laws, you have the right to lodge a complaint with the relevant supervisory authority: